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BSBMGT517 澳洲論文代寫 Assessment

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  • BSBMGT517 澳洲論文代寫 Assessment
    BSBMGT517 Assessment Task 1 - Project 1 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    BSBMGT517 Manage operational plan
    Assessment 1
    Project
    BSBMGT517 Assessment Task 1 - Project 2 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    BSBMGT517 澳洲論文代寫 Assessment
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Assessment 1- (Project) Develop an operational plan
    Submission details
    The Assessment Task is due on the date specified by your trainer. Any variations to
    this arrangement must be approved in writing by your trainer.
    See task specifications below for details.
    You must submit both printed copy and soft copy of your answers.
    Submit printed copy of required evidences (your answers) to your Trainer with the
    "Assessment Cover Sheet" (Filled out and signed appropriately) attached on top of
    your answers.
    Upload the softcopy on the eLearning site with appropriate header and footer (Your
    name, student id, unit/subject name, assessment no, page no, etc.)
    The Trainer/Assessor may further prompt and question in order to receive answers
    of appropriate quality or if further clarification required and to validate authenticity
    of your submitted work.
    Assessment description
    In response to a simulated business scenario, you will research resource
    requirements and develop (or amend) an operational plan in consultation with
    relevant stakeholders. As a part of the development of your plan, you will set
    performance indicators, plan for contingencies, and obtain approval in accordance
    with organisational requirements.
    Task Specifications:
    1. Read the BBQfun scenario information provided in Appendix 1 and the
    BBQfun simulated business documentation provided by your assessor.
    2. Write a brief summary of the BBQfun operational environment that includes:
    a. an outline of the legislative and regulatory context that is relevant to
    BBQfun’s operational plan (available on pages 18-20)
    BSBMGT517 Assessment Task 1 - Project 3 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    b. an outline of the BBQfun policies and procedures that directly relate to
    the operational plan
    c. an explanation of the role of an operational plan in achieving the
    successful implementation of the e-commerce strategy
    d. a discussion of your intention to either develop a new operational plan for
    BBQfun, or to amend the existing operational plan; support your
    discussion with reference to different methods and models for developing
    operational plans – such as methods for setting goals, outlining actions,
    identifying risk and monitoring performance.
    3. Research resource requirements for implementation of e-commerce strategy.
    4. Arrange with your assessor to participate in two resourcing consultation role-
    plays.
    5. Participate in consultation role-plays with relevant personnel to determine
    resourcing needs. You will role-play with the:
    a. Sales and Marketing Manager – prepare to discuss human resourcing
    requirements
    b. Technology consultant – prepare to discuss physical resourcing
    requirements related to development of e-commerce website.
    Note: During consultation, ask questions and encourage the personnel to
    provide information.
    6. Develop an action plan for the implementation of the e-commerce strategy. In
    your plan include:
    a. physical resourcing (all major steps for resourcing, including procurement
    of different types of resources, but not to the detail of including all
    procurement steps for each resource type)
    b. human  resourcing  (all  major  steps,  e.g.  recruiting,  training,
    communication)
    c. timelines and milestones for implementing the e-commerce strategy
    d. consultation and communication (ensure all affected staff are informed
    and engagement is encouraged for all stakeholders).
    An example action plan template is provided in Appendix 2.
    BSBMGT517 Assessment Task 1 - Project 4 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Ensure plans adhere to organisational requirements set out in the scenario and
    in relevant policies and procedures.
    7. Develop performance indicators for operational and financial targets and
    amend or develop existing operational plans to include KPIs and financial
    targets related to e-commerce strategy. Develop a balanced scorecard for an e-
    commerce customer service representative including three KPIs and associated
    targets.
    Note: The current budget and operational plan for BBQfun is located in
    Appendix 1. A balanced scorecard template is located in Appendix 3.
    8. Identify at least three risks to the implementation of the operational plan and
    develop a contingency plan for each risk (you may use the contingency plan
    template provided in Appendix 4). Risks must include:
    a. one risk due to employee underperformance
    b. one risk related to management of intellectual property (IP)
    c. one risk due to breach of health and safety compliance responsibilities.
    9. Develop a proposal for resourcing to be presented for approval to the
    Operations General Manager. Include in your proposal:
    a. description of proposed implementation of resourcing
    b. breakdown of costs
    c. benefits to organisation
    d. a list of different approaches to developing key performance indicators
    e. risks to organisation by not implementing
    f. outline of identified risks and contingency planning
    g. description of sources of information used to develop proposal (use
    internet research on technical aspects of e-commerce and importance to
    retailers; use consultation, use company financial projections).
    10. In a third role-play, present proposal for approval by the Operations General
    Manager.
    11. Submit a project of your implementation documents as outlined in the
    specifications below. Keep copies of your work for use in Assessment Tasks 2
    and 3 and for your own records.
    BSBMGT517 Assessment Task 1 - Project 5 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Specifications
    You must:
    ●  participate in three role-plays:
    ○  consult with the Sales and Marketing Manager
    ○  consult with the technology consultant
    ○  present the resourcing proposal for approval from the Operations General
    Manager
    ●  submit a planning project, including:
    ○  a summary of the operational environment of BBQfun
    ○  action plan
    ○  performance indicators for operational and financial targets (in the
    new/amended operational plan)
    ○  balanced scorecard for e-commerce customer service representative
    ○  proposal for resourcing.
    Your assessor will be looking for:
    ●  reading and writing skills to use workplace information to write an operational
    plan that meets organisational requirements
    ●  oral communication skills to present information in a clear and professional
    manner, listen and comprehend information and confirm understanding
    through questioning and active listening
    ●  planning and organisational skills to take responsibility for developing and
    implementing a plan to achieve operational goals including resource needs,
    strategy development, sequencing activities, identification of risks and impact
    on operational performance and generating contingency plans
    ●  interaction skills to communicate and empathise with stakeholders during
    consultation processes and collaborate to achieve business outcomes
    ●  numeracy skills to work with an existing budget to allocate and manage
    financial resources
    ●  knowledge of models and methods for operational plans
    BSBMGT517 Assessment Task 1 - Project 6 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    ●  knowledge of the relationship between an operational plan and organisational
    objectives
    ●  knowledge of budgeting processes
    ●  knowledge of legislation and regulations relevant to the operational plan of the
    organisation
    ●  knowledge of intellectual property rights and responsibilities relevant to the
    operational plan
    ●  knowledge of using KPIs to develop business objectives.
    Adjustment for distance-based learners
    ●  The role-plays can be adjusted for distance learning. The role-plays for this task
    can be varied to take place using Skype conferencing (or any other video
    conferencing tool available to both you and the assessor).
    ●  A follow-up interview may be required (at the discretion of the assessor).
    ●  Documentation can be submitted electronically or posted in the mail.
    BSBMGT517 Assessment Task 1 - Project 7 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Appendix 1: Scenario – e-Commerce strategy
    Background to scenario
    The BBQfun Board of Directors and the CEO have decided to implement an e-
    commerce strategy to maintain or increase market share and revenue and satisfy
    customer needs in line with company strategic directions.
    You have been hired as an external consultant to manage operational planning
    activities for BBQfun’s e-commerce strategy.
    Under the strategy, BBQfun would offer all products in an online store. Stock could
    be stored at no extra cost at existing stores. Customers would cover delivery costs.
    Currently, BBQfun has a website, but this website lacks e-commerce functionality.
    The website would need to be redeveloped to incorporate this functionality in line
    with relevant technical specifications. Existing infrastructure, such as office and store
    configurations, would need to be adapted to the new strategy. Additionally, assets,
    such as delivery vehicles would need to be acquired. New staff would need to be
    recruited and existing staff retrained or informed of the e-commerce strategy and
    associated operational and performance targets.
    All resourcing must be acquired and operations undertaken in accordance with
    relevant internal and external standards – legislation and codes of practice;
    intellectual property (IP) rights and responsibilities; and organisational policies and
    procedures.
    Preliminary approval has been given to amend existing budget and operational
    planning to incorporate this strategy.
    It is now 30 June 2013 and e-commerce operations are expected to be underway in
    one year and three months, by 1 October 2014.
    Scenario task
    As the external consultant, you will need to determine physical and human
    resourcing requirements. Review organisational documentation and undertake
    preliminary research on e-commerce. Consult with the following personnel to
    determine resourcing needs:
    ●  Sales and Marketing Manager
    BSBMGT517 Assessment Task 1 - Project 8 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    ●  Technology consultant.
    You will then need to plan physical and human resourcing and establish associated
    performance measures and targets. You may consider the Management Team of
    BBQfun, including team leaders in warehouses, to be resources for the
    implementation. Use description of their roles in operational planning when
    assigning responsibilities.
    Finally, you will need to propose resourcing and associated operational changes to
    the Operations General Manager, who will, in consultation with the CEO and Board
    of Directors, provide approval.
    Resourcing and budget: e-Commerce strategy
    After consulting with the management team at BBQfun, you determine:
    ●  eight online sales and customer service people will be needed to manage
    increased online customers
    ●  since stores are overstaffed, four of the required customer service staff could be
    sourced from existing employees at the two stores
    ●  no current staff have any online customer service skills
    ●  management would like to develop people through re-training rather than hire
    new staff to handle online sales
    ●  six delivery trucks needed to enable distribution
    ●  e-commerce website will take 50 days to develop
    ●  three forklifts are needed
    ●  four additional warehouse workers are needed
    ●  six additional drivers are needed
    ●  office space will need to be reconfigured.
    BSBMGT517 Assessment Task 1 - Project 9 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    The following operational costs are associated with e-commerce business strategy.
    Costs: e-Commerce strategy (initial investment)
    Resources  Costs
    Plant and equipment
    ●  Delivery trucks $50,000 x 6 = $300,000
    ●  Forklifts $10,000 x 3 = $30,000
    Promotional costs  $300,000
    Website developers  $100,000
    Staff training Online customer service training $3,000 per
    staff member = $24,000
    Recruitment costs  $30,000
    Management change
    leadership training for
    store managers and team
    leaders
    $3,000 each = 1 Brisbane store manager, 4
    Brisbane team leaders, 1 Gold Coast store
    manager and 3 Gold Coast team leaders x
    $3,000 = $27,000
    Warehouse and office
    reconfiguration
    $50,000
    Total  $861,000
    In addition, ongoing staff costs will be incurred.
    The expected life of the initial investment is expected to be three years.
    BSBMGT517 Assessment Task 1 - Project 10 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Costs: e-Commerce strategy (ongoing)
    Resources  Costs
    Additional staff:  (At $40,000 year average annual salary)
    • 4 online staff  4 x $40,000 ($160,000) per year for 3 years =
    $480,000
    4 warehouse staff  4 x $40,000 ($160,000) per year for 3 years =
    $480,000
    6 delivery drivers  6 x $40,000 = $240,000 per year for 3 years =
    $720,000
    Total  $1,680,000
    The following expenses should be incurred in the 2014 financial year and be
    included in associated financial targets for spending:
    Additional staff  $400,000
    Additional
    marketing
    $300,000
    Additional
    training
    $51,000
    Recruitment  $30,000
    Benefits to business
    According to financial projection prepared by the CFO, the business expects the
    proposed strategy to be profitable over three years.
    BSBMGT517 Assessment Task 1 - Project 11 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Profitability index over three years
    Profitability index
    (PI) =
    Present value (PV) of future cash
    flows
    Present value (PV) of initial
    investment
    PI>1 indicates project should be undertaken
    FY 2014  FY 2015  FY 2016
    Cash flow from operations (minus
    ongoing operational costs associated
    with e-commerce such as additional
    staffing)
    $200,000  $500,000  $800,000
    Present value of future cash flows
    (discounted future cash flows with
    respect to opportunity cost, inflation)
    $180,000 +$420,000+$600,000 =
    $1,200,000
    Present value of initial investment  $861,000
    Profitability index 1.39
    The expected additional profit for 2014 would be $200,000. This figure should be
    added to targets.
    Risks to implementation
    After consulting with stakeholders at BBQfun, you determine:
    ●  medium risk of poor online sales
    ●  high risk of customer service quality problems for online customers leading to
    a breach of consumer law
    ●  high risk of staff misunderstanding changes and considering online sales as
    threat to jobs
    ●  medium risk of not being able to recruit fully trained online staff
    BSBMGT517 Assessment Task 1 - Project 12 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    ●  low risk of loss of IP relating to confidential information contained within the
    e-commerce strategy when employees leave the organisation
    ●  medium risk of loss of IP ownership if a relationship with the website
    developer contract ceases
    ●  low level risk of not complying with WHS legislation through lack of risk
    assessment conducted on potential musculoskeletal disorders resulting from
    poor customer service workstation design
    ●  medium risk of wastage due to overstocking product in anticipation of
    increased online sales.
    All additional costs associated with contingency planning will be approved in
    accordance with BBQfun policies and procedures.
    BSBMGT517 Assessment Task 1 - Project 13 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Budget summary
    BBQfun 2013–2014 Approved budget by activities to be undertaken
    Income:
    Sales  $11,000,000  Barbecues and related equipment.
    Investment income  $1,567,000  Real estate investment income and rental
    of office space.
    Cost of goods sold
    (COGS)
    ($5,890,000)  Cost of provision of goods, purchase of
    stock, distribution.
    Gross profit $6,677,000  Gross profit.
    Expenses: 
    Wages, salaries and on
    costs
    $2,567,890  Wages, salaries, superannuation, work
    cover insurance, payroll tax.
    Consultancy fees  $50,000  Project management: WHS management
    system; change management.
    Communication
    expenses
    $42,000  Telephone, ISP costs, IT support.
    Marketing $920,000  Cost of staff travel and associated costs
    for sales, etc.
    Premises expenses  $1,000,000  Rent, electricity, maintenance, cleaning.
    Insurance  $120,000  Liability insurance
    Depreciation and
    amortisation
    $177,569  Computers and capital equipment that is
    depreciated.
    Office supplies  $65,068  Printing and stationery, postage,
    amenities.
    Training  $62,187  Sales training: leadership, WHS,
    ethical/legal training.
    Total expenses  $5,004,714 
    Net profit  $1,672,286  Net income before tax.
    BSBMGT517 Assessment Task 1 - Project 14 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Operations
    General operating hours
    BBQfun operates Monday to Friday from 9 am to 5 pm. BBQfun will be operational
    year-round except legislated holidays.
    Human resources
    Pat Mifsud, CEO
    Pat is responsible for working with the Board of Directors to oversee the business,
    set overall strategic directions, manage risk, and authorise large financial
    transactions.
    Riz Mehra, Chief Financial Officer
    Riz is responsible for preparing quarterly financial statements and overall
    budgeting. Riz is also responsible for overseeing budgets for cost centres and
    individual projects. At completion of financial quarters and at the end of projects,
    Riz is responsible for viewing budget variation reports and incorporating
    information into financial statements and financial projections.
    Kim Chen, Operations General Manager
    Kim is responsible for the day-to-day running of the company. Kim oversees the
    coordination of all operations. Kim is responsible for sponsoring projects that
    affect operations of the organisation as a whole. Kim works with the HR Manager
    to coordinate systems and projects to achieve company-wide synergy.
    Les Goodale, Human Resources (HR) Manager
    Les is responsible for the productive capacity and welfare of people at BBQfun.
    With the Operations General Manager, Les works to coordinate projects and
    management systems, such as performance management, recruitment and
    induction.
    Sam Lee, Marketing Manager
    Sam is responsible for the management of all aspects of marketing. Sam manages
    the activities of the marketing team.
    Pat Sweeney, Manager: Brisbane (Kenmore)
    Pat is responsible for the management of all aspects of the Brisbane store.
    BSBMGT517 Assessment Task 1 - Project 15 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Alex Mitchell, Manager: Gold Coast
    Alex is responsible for the management of all aspects of the Gold Coast store.
    A summary of human resources at each of the two locations appears below:
    Brisbane: Head office
    ●  Employees:
    ○  30 full-time and casual sales and customer service people, check-
    out staff trained in use of POS – integrated with ERP (enterprise
    resource planning) and CRM (customer relationship
    management) software system
    ○  senior management team (five) + one store manager
    ○  four sales team leaders
    ○  one delivery truck driver
    ○  one warehouse worker.
    Gold Coast operation
    ●  Employees:
    ○  30 full-time and casual sales and customer service people, check-
    out staff trained in use of POS – integrated with ERP (enterprise
    resource planning) and CRM (customer relationship
    management) software system
    ○  one store manager
    ○  three sales team leaders
    ○  one delivery truck driver
    ○  one warehouse worker.
    Office requirements
    The office space is leased and will accommodate the necessary office equipment,
    such as computers, fax machine, photocopier and other engineering equipment.
    BSBMGT517 Assessment Task 1 - Project 16 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Brisbane: Head office
    ●  Location: Kenmore.
    ●  Size: 15,000 square metres (50% warehouse, 50% display area).
    Warehouse area used at 45% of capacity, but poorly configured to
    accommodate heavy increase in distribution traffic.
    ●  Large mezzanine office space (used to be occupied by online retailer,
    currently subdivided and occupied by the management team).
    ●  Loading bay with large capacity (most of area incorporated into
    customer display area, could be easily and cheaply reconfigured to
    accommodate extra distribution).
    Gold Coast operation
    ●  Location: Robina.
    ●  Size: 12,000 square metres (50% warehouse, 50% display area).
    Warehouse area used at 50% of capacity, but poorly configured to
    accommodate heavy increase in distribution traffic.
    ●  Large mezzanine open-plan office space with separate access (was
    previously rented out to a telemarketing company).
    ●  Lots of spare office space.
    ●  Loading bay with large capacity.
    Operating capital requirements 
    BBQfun requires approximately five million dollars in working capital to sustain and
    ensure the business meets all opening and ongoing financial obligations.
    The company may experience financial pressures during slow sales periods.
    A long-term strategy to maintain a positive cash flow during these periods will be to
    diversify the company’s product range and develop business opportunities such as
    e-commerce to boost sales and sales capability overall.
    BSBMGT517 Assessment Task 1 - Project 17 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Operational expenses
    Wages, salaries and on-costs  $2,567,890
    Consultancy fees  $50,000
    Communication expenses  $42,000
    Marketing $920,000
    Premises expenses  $1,000,000
    Insurance  $120,000
    Depreciation and amortisation  $177,569
    Office supplies  $65,068
    Training  $62,187
    Total Expenses  $5,004,714
    Insurance requirements
    BBQfun will have to incur costs for business liability insurance. The estimated cost
    for this requirement is $100,000 per year.
    Operational workflow
    1. Conduct market research to determine needs.
    2. Negotiate with suppliers.
    3. Receive and warehouse products.
    4. Provide service and information to warehouse customers.
    5. Receive payment.
    6. Arrange delivery of items (if required).
    BBQfun accepts cash, EFTPOS and major credit cards. Credit terms are available for
    trades.
    BSBMGT517 Assessment Task 1 - Project 18 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Operational plan (with strategic objectives, measures and tasks) FY 2013–2014
    BBQfun Operational Plan (with strategic objectives, measures and tasks) FY 2013–2014
    Objectives:  Performance measures  Tasks:
    1 Engaging with customers
    through marketing, research
    and personalised service.
    ● Completion of market/marketing
    research.
    ● Completion of customer surveys.
    ● Completion of reports to identify
    marketing opportunities.
    ● Conduct quarterly surveys on customer satisfaction.
    ● Evaluation of market and marketing data to determine marketing
    opportunities.
    2 Building reputation for
    quality products and quality
    customer service:
    ● Raise organisational
    profile by 20%.
    ● Improve client
    satisfaction
    performance by 25%.
    ● Percentage of brand recognition in
    sought-after categories in periodic
    customer surveys.
    ● Percentage of customers with
    positive view of organisational
    responsiveness, innovation,
    quality, ethics, safety.
    ● Number of customer complaints.
    ● Delivery times.
    ● Number of returned items.
    ● Audit of supplier quality.
    ● Regular contact with suppliers.
    ● Investigate resourcing needs: people, products.
    ● Fulfil resourcing and distribution needs in accordance with
    policies and procedures.
    ● Maintenance of enterprise resource management (ERP), point of
    sale (POS) and customer relationship management (CRM)
    systems.
    BSBMGT517 Assessment Task 1 - Project 19 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    BBQfun Operational Plan (with strategic objectives, measures and tasks) FY 2013–2014
    Objectives:  Performance measures  Tasks:
    3 Supporting people to
    perform via training and
    performance management.
    ● Numbers of injuries
    (Target = 0).
    ● Numbers of absentees
    (Target = <3% of total hours).
    ● Anti-discrimination complaints
    (Target=0).
    ● Lost Time Injury Frequency Rate
    (Target=2)
    ● Percentage completion of
    performance plans and
    performance management process.
    ● Numbers of coaching sessions
    completed.
    ● Numbers of operational-related
    training programs completed.
    ● Research effectiveness of possible incentives for: safe work
    achievement; healthy lifestyle.
    ● Engage workers with strategic goals of business and support
    professional development in line with strategic goals. (Targets to
    be set by individual managers).
    ● Management engagement with employees to achieve greater
    buy-in of organisational goals.
    ● Include explanation of how activities work with organisational
    strategic goals in all communications to internal personnel.
    ● Regular coaching.
    ● Training needs analysis and training (leadership, WHS,
    ethical/legal training).
    ● Strategic goals included in induction program.
    ● Employee incentives for performance in all areas relevant to
    operational and strategic goals.
    BSBMGT517 Assessment Task 1 - Project 20 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    BBQfun Operational Plan (with strategic objectives, measures and tasks) FY 2013–2014
    Objectives:  Performance measures  Tasks:
    4 Increasing sales revenue. General ledger accounts; financial
    statements:
    ● Revenue target = $11 million
    ● Profit target = $1,792,286
    ● Marketing campaigns.
    ● Sales training for floor staff.
    5 Reduce direct and indirect
    costs of operations.
    ● General ledger accounts; financial
    statements:
    ○  wages
    ○  cost of agent services
    ○  consultancy fees
    ○  wastage and associated
    expenses.
    ● Expense target = $5,004,714
    ● COGS target = $5,890,000
    ● Renegotiate with suppliers.
    ● Research potential new suppliers.
    ● Research new distribution possibilities, such as
    e-commerce/delivery.
    ● Management engagement with employees to achieve greater
    employee support of organisational goals.
    ● Greater use by managers of budgets to encourage restraint.
    ● Greater focus on budget restraint in management of
    projects/activities.
    ● Inventory management through ERM to reduce overstocking and
    risk associated with storage.
    ● Incentives (as part of manager/employee performance
    management and bonus system).
    BSBMGT517 Assessment Task 1 - Project 21 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Appendix 2: Action plan template
    Milestone: Action and/or objective
    (to achieve strategic aims of physical or human resourcing)
    Date  Person
    responsible
    Budget or resources
    (where applicable)
    BSBMGT517 Assessment Task 1 - Project 22 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Appendix 3: Balanced scorecard template
    KRA (key
    result area)
    Target KPI (key
    performance
    indicator)
    Result
    BSBMGT517 Assessment Task 1 - Project 23 | P a g e
    Updated: June 2015 V 1
    Business Institute of Australia
    ABN 18 085 304 570  RTO Code: 91019
    CRICOS Provider Code: 02607G
    Level 1 & 2,
    363 - 367 Pitt St.
    Sydney NSW 2000
    Australia
    T. + 61 2 9268 0809
    E. info@businessinstitute.edu.au
    www.businessinstitute.edu.au
    Appendix 4: Contingency plan template
    Contingency Plan
    Company name: BBQfun
    Name of person developing the plan:
    Who was consulted as part of this plan?
    Name  Position
    Risk identified:
    Strategies/activities to minimise the risk  By when  By whom
     

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